# Part of Odoo. See LICENSE file for full copyright and licensing details. from datetime import datetime, timedelta from freezegun import freeze_time from unittest.mock import patch from odoo import Command from odoo.addons.im_livechat.tests.common import TestImLivechatCommon from odoo.tests.common import new_test_user, tagged @tagged("post_install", "-at_install") class TestImLivechatReport(TestImLivechatCommon): def setUp(self): super().setUp() self.env['discuss.channel'].search([('livechat_channel_id', '!=', False)]).unlink() def _compute_available_operator_ids(channel_self): for record in channel_self: record.available_operator_ids = self.operators with ( patch.object( type(self.env["im_livechat.channel"]), "_compute_available_operator_ids", _compute_available_operator_ids, ), freeze_time("2023-03-17 06:05:54"), ): channel_id = self.make_jsonrpc_request( "/im_livechat/get_session", {"channel_id": self.livechat_channel.id}, )["channel_id"] channel = self.env['discuss.channel'].browse(channel_id) self.operator = channel.livechat_operator_id self._create_message(channel, self.visitor_user.partner_id, '2023-03-17 06:06:59') self._create_message(channel, self.operator, '2023-03-17 08:15:54') self._create_message(channel, self.operator, '2023-03-17 08:45:54') # message with the same record id, but with a different model # should not be taken into account for statistics partner_message = self._create_message(channel, self.operator, '2023-03-17 05:05:54') partner_message |= self._create_message(channel, self.operator, '2023-03-17 09:15:54') partner_message.model = 'res.partner' with freeze_time("2023-03-17 09:20:54"): self.make_jsonrpc_request( "/im_livechat/visitor_leave_session", {"channel_id": channel_id} ) self.env['mail.message'].flush_model() def test_im_livechat_report_channel(self): report = self.env['im_livechat.report.channel'].search([('livechat_channel_id', '=', self.livechat_channel.id)]) self.assertEqual(len(report), 1, 'Should have one channel report for this live channel') # We have those messages, ordered by creation; # 05:05:54: wrong model # 06:05:54: session create # 06:06:59: visitor message # 08:15:54: operator first answer # 08:45:54: operator second answer # 09:15:54: wrong model # So the duration of the session is: (09:20:54 - 06:05:54) = 3h15 = 195 minutes # The time to answer of this session is: (08:15:54 - 06:05:54) = 2h10 = 7800 seconds self.assertEqual(report.time_to_answer, 7800 / 3600) self.assertEqual(int(report.duration), 195) def test_im_livechat_report_operator(self): result = self.env["im_livechat.report.channel"].formatted_read_group([], aggregates=["time_to_answer:avg", "duration:avg"]) self.assertEqual(len(result), 1) self.assertEqual(result[0]["time_to_answer:avg"], 7800 / 3600) self.assertEqual(int(result[0]['duration:avg']), 195) channel = self.env["discuss.channel"].search([("livechat_channel_id", "=", self.livechat_channel.id)]) rated_channel = channel.copy({"rating_last_value": 5}) self._create_message(rated_channel, self.operator, "2023-03-18 11:00:00") result = self.env["im_livechat.report.channel"].formatted_read_group([], aggregates=["rating:avg"]) self.assertEqual(result[0]["rating:avg"], 5, "Rating average should be 5, excluding unrated sessions") @classmethod def _create_message(cls, channel, author, date): with patch.object(cls.env.cr, 'now', lambda: date): return channel.message_post(author_id=author.id, body=f'Message {date}') def test_redirect_to_form_from_pivot(self): operator_1 = new_test_user(self.env, login="operator_1", groups="im_livechat.im_livechat_group_manager") operator_2 = new_test_user(self.env, login="operator_2") livechat_channel = self.env["im_livechat.channel"].create( {"name": "Support", "user_ids": [operator_1.id, operator_2.id]} ) [partner_1, partner_2] = self.env["res.partner"].create([{"name": "test 1"}, {"name": "test 2"}]) [channel_1, channel_2, channel_3] = self.env["discuss.channel"].create( [{ "name": "test 1", "channel_type": "livechat", "livechat_channel_id": livechat_channel.id, "livechat_operator_id": operator_1.partner_id.id, "channel_member_ids": [Command.create({"partner_id": partner_1.id})], }, { "name": "test 2", "channel_type": "livechat", "livechat_channel_id": livechat_channel.id, "livechat_operator_id": operator_2.partner_id.id, "channel_member_ids": [Command.create({"partner_id": partner_2.id})], }, { "name": "test 3", "channel_type": "livechat", "livechat_channel_id": livechat_channel.id, "livechat_operator_id": operator_2.partner_id.id, "channel_member_ids": [Command.create({"partner_id": partner_2.id})], }] ) self._create_message(channel_1, operator_1.partner_id, "2025-06-26 10:05:00") self._create_message(channel_2, operator_2.partner_id, "2025-06-26 10:15:00") self._create_message(channel_3, operator_2.partner_id, "2025-06-26 10:25:00") agent_report_action = self.env.ref("im_livechat.im_livechat_agent_history_action") session_report_action = self.env.ref("im_livechat.im_livechat_report_channel_action") self.start_tour( f"/odoo/action-{agent_report_action.id}?view_type=pivot", "im_livechat_agents_report_pivot_redirect_tour", login="operator_1", ) self.start_tour( f"/odoo/action-{session_report_action.id}?view_type=pivot", "im_livechat_sessions_report_pivot_redirect_tour", login="operator_1", ) def test_day_of_week_ordered_by_lang_week_start(self): agent = new_test_user(self.env, login="test_agent", groups="im_livechat.im_livechat_group_manager") livechat_channel = self.env["im_livechat.channel"].create( {"name": "Test Support", "user_ids": [agent.id]} ) today_dt = datetime.now() for i in range(1, 8): date = today_dt + timedelta(days=i) with freeze_time(date): channel_id = self.make_jsonrpc_request( "/im_livechat/get_session", {"anonymous_name": f"Visitor_{i}", "channel_id": livechat_channel.id}, )["channel_id"] channel = self.env["discuss.channel"].browse(channel_id) self._create_message(channel, channel.livechat_operator_id, date) en_lang = self.env["res.lang"]._activate_lang("en_US") report_model = self.env["im_livechat.report.channel"].with_user(agent) result = report_model.formatted_read_group(domain=[], groupby=["day_number"]) expected_order = ["0", "1", "2", "3", "4", "5", "6"] actual_order = [group["day_number"] for group in result] self.assertEqual(actual_order, expected_order) en_lang.week_start = "6" result = report_model.formatted_read_group(domain=[], groupby=["day_number"]) expected_order = ["6", "0", "1", "2", "3", "4", "5"] actual_order = [group["day_number"] for group in result] self.assertEqual( actual_order, expected_order, f"Days should be ordered starting from Saturday. Got {actual_order}, expected {expected_order}" ) def test_time_to_answer_does_not_count_messages_after_close(self): with freeze_time("2025-05-20 06:00:00") as frozen_time: data = self.make_jsonrpc_request( "/im_livechat/get_session", {"channel_id": self.livechat_channel.id}, ) chat = self.env["discuss.channel"].browse(data["channel_id"]) frozen_time.tick(delta=timedelta(minutes=1)) chat.message_post(body="Question", message_type="comment") self._create_message(chat, self.env.user.partner_id, datetime.now()) frozen_time.tick(delta=timedelta(minutes=5)) self.make_jsonrpc_request("/im_livechat/visitor_leave_session", {"channel_id": chat.id}) frozen_time.tick(delta=timedelta(minutes=5)) self._create_message(chat, chat.livechat_operator_id, datetime.now()) report = self.env["im_livechat.report.channel"].search([("channel_id", "=", chat.id)]) self.assertEqual(report.time_to_answer, 0.0)