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"Q61:T61", "Q62:T62", "Q63:T63", "Q64:T64" ], "cells": { "A4": "[Sessions by Agent](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"partner_id\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"partner_id\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Sessions by Agent\"})", "A33": "[Top Agents](odoo://view/{\"viewType\":\"pivot\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_operator_action\",\"domain\":[],\"context\":{\"group_by\":[],\"pivot_measures\":[\"__count\",\"time_to_answer\",\"duration\",\"rating\",\"number_of_calls\"],\"pivot_column_groupby\":[],\"pivot_row_groupby\":[\"partner_id\"]},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"pivot\"],[false,\"graph\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Agents\"})", "A34": "=_t(\"Agent\")", "A35": "=PIVOT.HEADER(3,\"#partner_id\", 1)", "A36": "=PIVOT.HEADER(3,\"#partner_id\",2)", "A37": "=PIVOT.HEADER(3,\"#partner_id\",3)", "A38": "=PIVOT.HEADER(3,\"#partner_id\",4)", "A39": "=PIVOT.HEADER(3,\"#partner_id\",5)", "A40": "=PIVOT.HEADER(3,\"#partner_id\",6)", "A41": "=PIVOT.HEADER(3,\"#partner_id\",7)", "A42": "=PIVOT.HEADER(3,\"#partner_id\",8)", "A43": "=PIVOT.HEADER(3,\"#partner_id\",9)", "A44": "=PIVOT.HEADER(3,\"#partner_id\",10)", "A52": "[Calls by Agents](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"partner_id\"],\"graph_measure\":\"number_of_calls\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"partner_id\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Calls by Agent\"})", "A54": "=_t(\"Agent\")", "A55": "=PIVOT.HEADER(6,\"#partner_id\", 1)", "A56": "=PIVOT.HEADER(6,\"#partner_id\",2)", "A57": "=PIVOT.HEADER(6,\"#partner_id\",3)", "A58": "=PIVOT.HEADER(6,\"#partner_id\",4)", "A59": "=PIVOT.HEADER(6,\"#partner_id\",5)", "A60": "=PIVOT.HEADER(6,\"#partner_id\",6)", "A61": "=PIVOT.HEADER(6,\"#partner_id\",7)", "A62": "=PIVOT.HEADER(6,\"#partner_id\",8)", "A63": "=PIVOT.HEADER(6,\"#partner_id\",9)", "A64": "=PIVOT.HEADER(6,\"#partner_id\",10)", "A73": "[Sessions by Day](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"start_date:day\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"start_date:day\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Sessions by Day\"})", "A107": "[Sessions by Day of Week](odoo://view/{\"viewType\":\"pivot\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_operator_action\",\"domain\":[],\"context\":{\"group_by\":[\"day_number\"],\"pivot_measures\":[\"__count\",\"time_to_answer\",\"duration\",\"rating\",\"number_of_calls\"],\"pivot_column_groupby\":[],\"pivot_row_groupby\":[\"partner_id\"]},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"pivot\"],[false,\"graph\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Sessions by Day of Week\"})", "A126": "[Top Countries](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"country_id\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"country_id\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Countries\"})", "A128": "=_t(\"Country\")", "A129": "=PIVOT.HEADER(9,\"#country_id\", 1)", "A130": "=PIVOT.HEADER(9,\"#country_id\",2)", "A131": "=PIVOT.HEADER(9,\"#country_id\",3)", "A132": "=PIVOT.HEADER(9,\"#country_id\",4)", "A133": "=PIVOT.HEADER(9,\"#country_id\",5)", "A135": "[Top Expertises](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"session_expertises\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"session_expertises\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Expertises\"})", "A137": "=_t(\"Expertise\")", "A138": "=PIVOT.HEADER(11,\"#session_expertises\", 1)", "A139": "=PIVOT.HEADER(11,\"#session_expertises\",2)", "A140": "=PIVOT.HEADER(11,\"#session_expertises\",3)", "A141": "=PIVOT.HEADER(11,\"#session_expertises\",4)", "A142": "=PIVOT.HEADER(11,\"#session_expertises\",5)", "I34": "=_t(\"Sessions\")", "I35": "=PIVOT.VALUE(3, \"__count\", \"#partner_id\", 1)", "I36": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",2)", "I37": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",3)", "I38": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",4)", "I39": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",5)", "I40": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",6)", "I41": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",7)", "I42": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",8)", "I43": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",9)", "I44": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",10)", "I54": "=_t(\"Sessions with Calls (#)\")", "I55": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\", 1)", "I56": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",2)", "I57": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",3)", "I58": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",4)", "I59": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",5)", "I60": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",6)", "I61": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",7)", "I62": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",8)", "I63": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",9)", "I64": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",10)", "K128": "=_t(\"Sessions\")", "K129": "=PIVOT.VALUE(9,\"__count\",\"#country_id\", 1)", "K130": "=PIVOT.VALUE(9,\"__count\",\"#country_id\",2)", "K131": "=PIVOT.VALUE(9,\"__count\",\"#country_id\",3)", "K132": "=PIVOT.VALUE(9,\"__count\",\"#country_id\",4)", "K133": "=PIVOT.VALUE(9,\"__count\",\"#country_id\",5)", "K137": "=_t(\"Sessions\")", "K138": "=PIVOT.VALUE(11,\"__count\",\"#session_expertises\", 1)", "K139": "=PIVOT.VALUE(11,\"__count\",\"#session_expertises\",2)", "K140": "=PIVOT.VALUE(11,\"__count\",\"#session_expertises\",3)", "K141": "=PIVOT.VALUE(11,\"__count\",\"#session_expertises\",4)", "K142": "=PIVOT.VALUE(11,\"__count\",\"#session_expertises\",5)", "M34": "=_t(\"Session Duration (min)\")", "M35": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",1)", "M36": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",2)", "M37": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",3)", "M38": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",4)", "M39": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",5)", "M40": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",6)", "M41": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",7)", "M42": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",8)", "M43": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",9)", "M44": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",10)", "M54": "=_t(\"Sessions with Calls (%)\")", "M55": "=IF(I55, I55 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 1), \"\")", "M56": "=IF(I56, I56 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 2), \"\")", "M57": "=IF(I57, I57 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 3), \"\")", "M58": "=IF(I58, I58 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 4), \"\")", "M59": "=IF(I59, I59 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 5), \"\")", "M60": "=IF(I60, I60 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 6), \"\")", "M61": "=IF(I61, I61 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 7), \"\")", "M62": "=IF(I62, I62 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 8), \"\")", "M63": "=IF(I63, I63 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 9), \"\")", "M64": "=IF(I64, I64 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 10), \"\")", "P107": "[Sessions by Hour of Day](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"start_hour\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"start_hour\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Sessions by Hour of Day\"})", "P126": "[Top Languages](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"lang_id\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"lang_id\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Languages\"})", "P128": "=_t(\"Language\")", "P129": "=PIVOT.HEADER(10,\"#lang_id\", 1)", "P130": "=PIVOT.HEADER(10,\"#lang_id\",2)", "P131": "=PIVOT.HEADER(10,\"#lang_id\",3)", "P132": "=PIVOT.HEADER(10,\"#lang_id\",4)", "P133": "=PIVOT.HEADER(10,\"#lang_id\",5)", "P135": "[Top Chatbot Answers](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"chatbot_answers_path\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"chatbot_answers_path\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Chatbot Answers\"})", "P137": "=_t(\"Chatbot Answer\")", "P138": "=PIVOT.HEADER(12,\"#chatbot_answers_path_str\", 1)", "P139": "=PIVOT.HEADER(12,\"#chatbot_answers_path_str\",2)", "P140": "=PIVOT.HEADER(12,\"#chatbot_answers_path_str\",3)", "P141": "=PIVOT.HEADER(12,\"#chatbot_answers_path_str\",4)", "P142": "=PIVOT.HEADER(12,\"#chatbot_answers_path_str\",5)", "Q34": "=_t(\"Time to Respond (sec)\")", "Q35": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\", 1)", "Q36": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",2)", "Q37": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",3)", "Q38": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",4)", "Q39": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",5)", "Q40": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",6)", "Q41": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",7)", "Q42": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",8)", "Q43": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",9)", "Q44": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",10)", "Q54": "=_t(\"Call Duration\")", "Q55": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 1), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 1) / 24, \"\")", "Q56": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 2), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 2) / 24, \"\")", "Q57": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 3), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 3) / 24, \"\")", "Q58": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 4), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 4) / 24, \"\")", "Q59": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 5), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 5) / 24, \"\")", "Q60": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 6), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 6) / 24, \"\")", "Q61": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 7), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 7) / 24, \"\")", "Q62": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 8), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 8) / 24, \"\")", "Q63": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 9), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 9) / 24, \"\")", "Q64": 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