# Part of Odoo. See LICENSE file for full copyright and licensing details. from odoo import api, Command, fields, models, _ from odoo.addons.mail.tools.discuss import Store from odoo.exceptions import UserError from odoo.tools import get_lang from odoo.tools.sql import column_exists, create_column class WebsiteVisitor(models.Model): _inherit = 'website.visitor' livechat_operator_id = fields.Many2one('res.partner', compute='_compute_livechat_operator_id', store=True, string='Speaking with', index='btree_not_null') livechat_operator_name = fields.Char('Operator Name', related="livechat_operator_id.name") discuss_channel_ids = fields.One2many('discuss.channel', 'livechat_visitor_id', string="Visitor's livechat channels", readonly=True) session_count = fields.Integer('# Sessions', compute="_compute_session_count") def _auto_init(self): # Skip the computation of the field `livechat_operator_id` at the module installation # We can assume no livechat operator attributed to visitor if it was not installed if not column_exists(self.env.cr, "website_visitor", "livechat_operator_id"): create_column(self.env.cr, "website_visitor", "livechat_operator_id", "int4") return super()._auto_init() @api.depends('discuss_channel_ids.livechat_end_dt', 'discuss_channel_ids.livechat_operator_id') def _compute_livechat_operator_id(self): results = self.env["discuss.channel"].search_read( [("livechat_visitor_id", "in", self.ids), ("livechat_end_dt", "=", False)], ["livechat_visitor_id", "livechat_operator_id"], ) visitor_operator_map = {int(result['livechat_visitor_id'][0]): int(result['livechat_operator_id'][0]) for result in results} for visitor in self: visitor.livechat_operator_id = visitor_operator_map.get(visitor.id, False) @api.depends('discuss_channel_ids') def _compute_session_count(self): sessions = self.env['discuss.channel'].search([('livechat_visitor_id', 'in', self.ids)]) session_count = dict.fromkeys(self.ids, 0) for session in sessions.filtered(lambda c: c.message_ids): session_count[session.livechat_visitor_id.id] += 1 for visitor in self: visitor.session_count = session_count.get(visitor.id, 0) def action_send_chat_request(self): """ Send a chat request to website_visitor(s). This creates a chat_request and a discuss_channel with livechat active flag. But for the visitor to get the chat request, the operator still has to speak to the visitor. The visitor will receive the chat request the next time he navigates to a website page. (see _handle_webpage_dispatch for next step)""" # check if visitor is available unavailable_visitors_count = self.env["discuss.channel"].search_count( [("livechat_visitor_id", "in", self.ids), ("livechat_end_dt", "=", False)] ) if unavailable_visitors_count: raise UserError(_('Recipients are not available. Please refresh the page to get latest visitors status.')) # check if user is available as operator for website in self.mapped('website_id'): if not website.channel_id: raise UserError(_('No Livechat Channel allows you to send a chat request for website %s.', website.name)) self.website_id.channel_id.write({'user_ids': [(4, self.env.user.id)]}) # Create chat_requests and linked discuss_channels discuss_channel_vals_list = [] for visitor in self: operator = self.env.user country = visitor.country_id visitor_name = "Visitor #%d (%s)" % (visitor.id, country.name) if country else f"Visitor #{visitor.id}" members_to_add = [Command.link(operator.partner_id.id)] if visitor.partner_id: members_to_add.append(Command.link(visitor.partner_id.id)) discuss_channel_vals_list.append({ 'channel_partner_ids': members_to_add, "is_pending_chat_request": True, 'livechat_channel_id': visitor.website_id.channel_id.id, 'livechat_operator_id': self.env.user.partner_id.id, 'channel_type': 'livechat', 'country_id': country.id, 'name': ', '.join([visitor_name, operator.livechat_username if operator.livechat_username else operator.name]), 'livechat_visitor_id': visitor.id, }) discuss_channels = self.env['discuss.channel'].create(discuss_channel_vals_list) for channel in discuss_channels: if not channel.livechat_visitor_id.partner_id: # sudo: mail.guest - creating a guest in a dedicated channel created from livechat guest = self.env["mail.guest"].sudo().create( { "country_id": country.id, "lang": get_lang(channel.env).code, "name": _("Visitor #%d", channel.livechat_visitor_id.id), "timezone": visitor.timezone, } ) channel._add_members(guests=guest, post_joined_message=False) # Open empty channel to allow the operator to start chatting with the visitor Store(bus_channel=self.env.user).add( discuss_channels, extra_fields={"open_chat_window": True}, ).bus_send() def _merge_visitor(self, target): """ Copy sessions of the secondary visitors to the main partner visitor. """ target.discuss_channel_ids |= self.discuss_channel_ids self.discuss_channel_ids.channel_partner_ids = [ (3, self.env.ref('base.public_partner').id), (4, target.partner_id.id), ] return super()._merge_visitor(target) def _upsert_visitor(self, access_token, force_track_values=None): visitor_id, upsert = super()._upsert_visitor(access_token, force_track_values=force_track_values) if upsert == 'inserted': visitor_sudo = self.sudo().browse(visitor_id) if guest := self.env["mail.guest"]._get_guest_from_context(): # sudo: mail.guest - guest can access their own channels and link them to newly created visitor. guest_livechats = guest.sudo().channel_ids.filtered(lambda c: c.channel_type == "livechat") guest_livechats.livechat_visitor_id = visitor_sudo.id guest_livechats.country_id = visitor_sudo.country_id return visitor_id, upsert def _field_store_repr(self, field_name): if field_name == "page_visit_history": # sudo: website.track - reading the history of accessible visitor is acceptable return [ Store.Attr("page_visit_history", lambda visitor: visitor.sudo()._get_visitor_history()), ] return [field_name] def _get_visitor_history(self): self.ensure_one() recent_history = self.env["website.track"].search( [("page_id", "!=", False), ("visitor_id", "=", self.id)], limit=3 ) return [ (visit.page_id.name, fields.Datetime.to_string(visit.visit_datetime)) for visit in reversed(recent_history) ]